Warranty & Returns
Post & packaging fees are not included in refunds unless the product is faulty. A restocking fee may apply (this is dependant on the product) - custom orders can not be returned/refunded unless faulty.
In the event that your product is deemed faulty and has to be returned to a global manufacturer, you can contact Rival Motorsport's customer support for help on how to claim warranty or return your product.
Please note, out of stock items/custom ordered parts can not be cancelled nor can it/they be returned for a refund or exchange.
Incorrect Fit / Wrong Parts
It is the buyers responsibility to ensure that the part/product that they are purchasing is compatible with their car. Rival Motorsport try to ensure that our product information, images and specifications are as accurate as possible. Please note that not every product provides a definitive description, it is heavily advised that customers check their product on arrival to ensure that the item ordered is the item that is delivered.
It is the buyers right to return a product within 14 days after delivery, this will be at the buyers cost (custom orders are not covered). Returned products must be returned in pristine condition, meaning that our warehouse receives the product in its original state alongside the original packaging and inserts. Perishable products that cannot be resold after use are not covered under our return policy.
Successful refunds will be paid in 5-10 working days, minus the cost of postage and packaging. Items that fall under our free delivery offer will also incur a deduction of what it costs us to post.
If you are unsure and need assistance, please contact our customer support team.
Defects & Faults on Arrival
In the unfortunate event that your product does not work as intended or has arrived in an unusable condition, it must be reported to our customer support team within 7 days of arrival. In turn, we will do our best to send a replacement part as quickly as we can and/or send the damaged goods back to the respective manufacturer on your behalf. Should your product be out of stock, we will offer the option to have a full refund or wait for our stock to replenish. All products deemed unfit for use will be covered by our return policy, we will provide post and packing by a courier of our choice.
On the arrival of your package, please inspect it thoroughly. If you deem your package to be in an unfit condition please do not sign for it. Immediately contact us and get in touch. Signing for a package is considered an acceptance by most couriers, we accept that some damages are not evident on arrival and we will do our best to help resolve the issue.