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Frequently Asked
Questions.

Returns & Warranties

We keep things simple at Rival Motorsport, we know on rare occasions there may be occasions when you will need to return items to us so we try to make it as easy and as fair as possible.

RETURN FAQS

 
q: How to make a return

All returns require an Return Merchandise Authorization (RMA) number, without a RMA number we cannot process returned items. Please contact us using any of the normal contact routes to proceed with a return.

Please ensure your RMA slip is included in all returns sent back to us, otherwise we won't know who the package belongs to.

We must received the item back within 14 days of delivery for a full refund - returns can not be accepted after this time period.

 
q: I've changed my mind or want to cancel

All in-stock items can be cancelled before dispatch.

We must received the item back within 14 days of delivery for a full refund minus delivery costs - returns can not be accepted after this time period.

You must follow the returns procedure by contacting us to get your RMA number, please ensure your RMA slip is included in all returns sent back to us, otherwise we won't know who the package belongs to.

Returns can only be made when the product is in its original state, complete with manufacturers packaging and inserts, it must be able to be sold as new again otherwise we may reject it.

EXCEPTIONS

For custom-made/special products available from our suppliers, in most cases we are unable to offer cancellations as these parts will only ever be ordered in specifically for you, either manufactured for you or imported for you specifically. These type of orders cost us money as soon as we put the order in directly, for example if coilovers with a custom spring rate or a big brake kit for example, these are custom-made products. We will always try and be fair so if we can cancel an order before they are in production we will do so but unfortunately we are limited when it comes to special products like these.

 
q: Items have been damaged in transit

If any items were damaged in transit, we ask that you report it to us within seven working days. If the items are visibly damaged on receipt, we strongly recommend that you record this on the carrier's delivery note. Items should be returned in their original packaging, where possible, complete with all accessories and documentation. If the original packaging is damaged beyond reuse, items should be returned in suitable packaging to ensure the item is not damaged in transit.

Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. What is a reasonable return carriage costs depends on the size of the product, typically the max postage refund is £10 and we recommend using an online courier service such as parcel2go. The method and cost of return should first be agreed with Rival Motorsport before returning the product.

 
q: I have received the wrong parts

It is your responsibility to make sure that the part you have purchased is the correct fitment for your vehicle.

We strongly suggest that you always check that the part you have received matches what was ordered, while we do our best to have accurate titles, descriptions, part numbers and images some of these can be 'generic' and errors can occur.

If it is our mistake we will do our best to resolve the issue, if we can't resolve it we will refund your full order in full including postage. If you're unsure on something or have a question then please do contact us as we must be informed of any issues within 14 days of your delivery.

 
q: When we will refuse a return request?

We're always very fair at Rival, we have the right to refuse a return when the following applies:

The product is missing manufacturers packaging or inserts.

You have not been given an RMA number.

Product is damaged or has marks on it.

Perishable or goods with a short life span.


WARRANTY FAQS

 
q: I have a product issue, what warranty do I have?

Warranty claims vary from manufacturer to manufacturer please contact us to see how we can assist you - should you have an issue we will do our best to contact the manufacturer on your behalf. We will always support and advise on how to proceed with any warranty claims.

Certain manufacturers will only deal with warranty issues with customers directly - in this instance we will provide you the contact details for you to proceed with them directly. Should you need any support we're also still here to help.

 
Clutch Information

Unfortunately we have had some customers with little to no experience install clutches incorrectly and we have had cases where we have had clutches returned for a warranty claim, we have then either had it sent off to the manufacturer to be tested and it's been fine and the issue is with incorrect installation. If this happens then you will be required to cover postage costs.

Please note: Most manufacturers will not accept clutch warranties unless proof of installation by a professional e.g receipt/invoice along with a new flywheel/skimmed flywheel at the time of fitting.

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